Answers for the road ahead.

Create a workspace only if you are setting up Voyage for your company. If your employer already uses it, ask your administrator for an invitation and workspace code. Creating another workspace will not give you access to the existing company.

The workspace code identifies your company. On mobile, enter the company code supplied by your administrator and verify the company name before signing in. Keep it with your internal onboarding instructions.

Employees can create, save and submit their own trip requests on the web and view their decisions under My trip requests. GPS recording, receipt capture and final claim preparation currently need private Android access. No public Android installer or iPhone app is available. The web administration area supports company setup, employee access, request approvals, payment records and subscription management. Available menus and actions depend on your permissions and plan.

Access control determines both the actions you may take and whose data you may see. A manager does not automatically have every finance or administrator permission. Ask your company administrator to review your assigned role and data scope.

Use Forgot password on the sign-in screen and enter your account email. Check your inbox and junk folder, then use the latest reset link. Request a new link if it has expired. An inactive account or incorrect company selection needs your administrator’s help.

Yes. On the web, review your estimate and choose Save as draft. My trip requests shows saved drafts. Private Android also has its own draft flow. Check the itinerary, dates, purpose and funding choice before submitting. A draft or a change waiting to sync is not travel approval.

The web currently supports one destination with an optional return. With private Android access, choose the relevant journey type and add destinations in Plan your route. Check dates, transport and addresses for every leg. The estimate accounts for the journey rather than just the last destination.

No. Travel approval, advance approval and payment recording are separate steps. Check Approval Progress and the Payment section of your request. Finance must arrange the actual transfer and record it.

No. The requested route produces a pre-trip estimate using company settings. Automatic actual-mileage assessment uses accepted GPS evidence uploaded from the trip and the applicable saved rate. Finance reviews the final claim and receipts.

Insufficient samples, gaps, implausible movement, mismatched endpoints or mock-location indicators can prevent automatic assessment. Passenger and unattributable mixed-mode mileage are not automatically paid. Sync remaining fixes and ask finance to review the displayed result; do not add a manual mileage expense.

No. Company settings and travel policies determine the applicable rates and limits. Mileage evidence and expense records support review; your company remains responsible for applying current tax rules and obtaining professional advice where needed.

Voyage records employee advances, approvals, reimbursement balances and payments. Finance arranges employee bank transfers outside Voyage and records the reference. A paid status is not a bank confirmation. Company subscription checkout is a separate payment flow.

An advance is approved money provided before travel. The final reimbursement claim assesses actual eligible mileage and expenses after the trip is completed. Any advance already paid reduces the remaining amount due, or creates a balance the employee must return.

Open Expenses and choose Add expense, or use Add Expense from the trip summary. Choose the travel request and attach a receipt photo. Check the amount, date, merchant and category yourself before saving or submitting. Automatic receipt reading is currently unavailable, so enter the financial details from the photo manually.

Open Expenses to see your records and statuses. Choose Edit or submit draft on a draft, check its details and use the form action to save or submit it. Saving changes updates the same draft. Submitted, approved and rejected records are read-only here; GPS-calculated lines are managed with the final claim.

Yes. Expense entry and the final claim are separate steps. After completing and syncing the trip, review Reimbursement in the trip summary and use Submit claim when available. The claim brings together unclaimed expenses, eligible mileage and any paid advance.

Receipt requirements depend on your company’s policy and the type of expense. A zero-expense claim can be valid for assessed mileage or settlement of a paid advance; it is not a general way to bypass receipt rules. Read any submission error and ask finance if you need help.

The final approved amount is compared with the advance already paid. If the advance is larger, the difference is an amount you must return. If the approved amount is larger, the difference is additional reimbursement due. Arrange the transfer or repayment with finance.

The mobile app caches some information and queues supported changes; GPS fixes can upload after reconnecting. Initial sign-in, address lookup, estimates and receipt processing may require a connection. Read pending-sync messages and confirm the server status after reconnecting.

Preserve unsynced work first. Reconnect, inspect sync status and retry where available. Clearing storage, uninstalling or discarding a pending draft can lose work that has not reached the server. Report the precise error to your administrator before taking those steps.

Privacy controls include separate choices for sharing emergency contacts, vehicles, favourite destinations, home address and banking details. Location tracking and manager visibility are separate settings. Shared information remains subject to company access permissions.

Trips can proceed without a GPS trail, but a route estimate does not satisfy the evidence needed for automatic actual-mileage reimbursement. Understand the effect on your claim before switching tracking off, and discuss company requirements with your administrator.

Yes. Review Ride-share suggestions in Privacy controls. Matching and appearance on the ride-share leaderboard are separate choices. Turning off matching removes you from suggestions.

An authorised billing administrator uses Billing & plan on the web. Check country, seats, tax details and the final checkout amount there. Subscription charges are for the company’s use of Voyage and are separate from employee expense reimbursements.

Start with your company administrator for access, workspace and app setup questions, your manager for approval questions, and finance for policy or payment questions. Include the request identifier and exact error, and exclude passwords or full bank details.